Return & Refund Policy
We’d like to thank you for shopping with our company. Our team is always trying to help you choose the corect product for your ultimate relaxation by assistance with questions about your body weigh and body size.
Our massage chairs are manufactured in Japan 100% and are Original Products. It is possible that there may be very minimal color differences of what you see on our website and real product. To avoid this please request also real pictures from our team, before purchase. These are not considered flaws. If you are not entirely satisfied with our products we are going to help.
You have 14 days to return the product from the date you receive it.
To be eligible for a return please respect our following requirements:
• Product must be new condition and in the same condition that you received it, no leather damages.
• Product must be in original packaging.(if chair is not in original box a box-tax will apply in case of return)
• Product must have the receipt/ invoice and proof of purchase.
• Please note that we can only accept returns products that have not been damaged with intention
As soon as the product is returned to our company, it will be inspected and you will be notified immediately that is in our possession.
An closer inspection will be executed by our tehnician.
If the verification is approved we will initiate a refund the payment to your bank account in max 14 days.
Payment via Credit cards in case of returns:
As all our Credit Card Payments are processes by a thirds party 3D secure platform all costs for transaction with Credit card are coverd by the buyer. ( example: if a client is purchasing one of our massage chairs that cost 3.000 GBP and he decided to pay via Credit Card, we will then receive 2840 GBP out of that transaction. If client is willing to return the product we will than deduct transport cost out of the amount we have received from Credit Card platform 2840 GBP. so calculation is as follow: 2840 GBP - Transport cost= rest of amount will be sent to client bank account.
Payment via Bank transfer in case of returns:
In case the buy is choosing to pay via Bank Transfer, in case of refud he will receive exact amount he paid minus transport cost. (example the product cost is 3000 GBP. In case of refund calculation is: 3000 GBP - Transport cost= rest of the amount send to client bank account.)
Cost of return if totally in the dutie of client. As well as finding the right suitable transportation back to us.
Shipping costs are nonrefundable.
Send you postage paid to following adress:
293 Bd. Saint Denis, 92400 Courbevoie, France
Items not Eligible
Products on sale are not refundable, this includes our limited offer collection or stock clearance.
All samples/ Showroom massage chairs or used for exhibition are also not eligible for returns.
Please before you decide to return the product inform us about this matter via email and specify invoice number and sent us the invoice.