Privacy Policy

Privacy Policy regarding the processing of personal data 

All products presented on this website are ORIGINAL PRODUCTS 100% MADE IN JAPAN BY FUJIIRYOKI MEDICAL INSTRUMENTS Ltd. Japan. MEDICARELAX Holding Ltd. is direct importer of brand Fujiiryoki, massage chairs in UK and Ireland.

Any client can verify the originality of the products by sending the serial number to Official Manufacturer in Japan. Oficiall website of Japanese Manufacturer is: www.

All details collected from our clients ( ex. name, email, phone) are strictly for the purpose of completeing sales process of massage chairs prezented on this website. 

WE DON'T SHARE DATA WITH ANY OTHER PARTY. Any client can ask us to remove his details from our CRM system and we will do it imediatelly. We keep informations in our CRM system for a perioud of 1 year. After 1 years the client is contacted and asked if he wish to be stored into our system for another year. If client do not answer our email, they're data will be deleted from our CRM system. Invoices are storred for a legal perioud of time according to law.

We consider ensuring the right to the protection of personal data as a fundamental commitment Medicarelax Holding Ltd., therefore we will devote all the resources and efforts necessary to process your data in full compliance with Regulation (EU) 2016/679 ("General Regulation on data protection" or "GDPR"), as well as any other applicable EU  legislation. As transparency is one of the essential principles of this legal framework, we have prepared this document to inform you about how we collect, use, transfer and protect your personal data when interacting with us regarding products and services. ours, including through our website or through the applications available on our mobile phone.

We reserve the right to periodically update and modify this Privacy Policy, to reflect any changes in the way we process your personal data or any changes to legal requirements. In the case of any such changes, we will display on our website the modified version of the Privacy Policy, which is why you should periodically check the contents of this Privacy Policy.

Who we are and how you can contact us

Authorized dealer Fujiiryoki Medical Instruments, Japan, through company MEDICARELAX Holding Ltd., represented online through www., legal person, having its registered office at:

Medicarelax Holding Ltd. 3rd Floor, Wickham House 2, Upper Teddington Road Kingston, Thames KT1 4DY, United Kingdom

email: office(at)  and email: cs(@)

(hereinafter “www. fujiiryoki”). For the purpose of data protection legislation, we are an operator when we process your personal data for your orders.

As we are always open to finding out your views, as well as providing you with any additional information you may need regarding the processing of your data, we encourage you to contact the Responsible www. with the data protection at the - with the mention: GDPR


What categories of personal data we process

In general, we collect your personal data directly from you, so that you have control over the type of information you provide to us. By way of example, we receive information from you as follows:
‏When you request information through the Contact Form on our website, it is filled in: Name, First Name, Telephone Number, Email Address, Questions about our products, colours, delivery, prices.
‏When placing an order, you provide us with information such as: the desired product, first and last name, delivery address, billing details, payment method, phone number, email address, company name you hold if you wish to deliver. to be made for the legal entity.

‏You can view the privacy policies of Facebook and Google respectively, using the following links:



‏We may also collect and process certain information about your behavior when visiting our website or using the smartphone application, to personalize your online experience and to provide you with offers tailored to your profile. We invite you to find out more details in this regard by consulting the section on processing purposes below.

‏On our website and in the smartphone application we can store and collect information in cookies and similar technologies, according to the Cookies Policy.

‏We do not collect or otherwise process sensitive data, included in the General Regulation on data protection in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 16 years.

‏What we do with the infomations collected ( name, phone number, email adress)

‏We will use your personal data for the following purposes:

‏To provide www. services for your benefit. This general purpose include, the following: 

Order processing, including taking, validating, shipping and billing;

‏Solving cancellations or problems of any kind related to an order, the goods or services purchased;

‏Return of the products according to the legal provisions;

‏Repayment of the value of the products according to the legal provisions;

‏Providing support services, including providing answers to your questions regarding your orders or the goods ordered from the website
‏The processing of your data for these purposes is in most cases necessary for processment of the order. All details provided are strictly collected for the purpose of selling the products. We do not offer the details to anyone, at all. All details will be deleted from our system aftre 1 year, except for invoice, that require a minimum time of storege by law.

‏To improve our services
‏We always want to offer you the best online shopping experience. To do this, we may collect and use certain information regarding your Buyer behavior, we may invite you to complete satisfaction questionnaires following the completion of an order or we may conduct, directly or with the help of partners, market research and research.
‏We base these activities on our legitimate interest in conducting business, always taking care that your fundamental rights and freedoms are not affected.

‏For marketing
‏We want to keep you updated on the best offers for the products / services you are interested in. In this regard, we can send you any type of message (such as: e-mail / SMS / telephone / mobile push / webpush / etc.) containing general and thematic information, information on products similar or complementary to those on which you have purchased them, information on offers or promotions, information on products for which you have shown interest in purchasing them, as well as other commercial communications such as market research and opinion polls, and we can display personalized recommendations on the site- web and smartphone application. To provide you with information of interest to you, we may use certain data about your buyer behavior (eg products viewed / added to the wish list / purchased) to create a profile for you. We always ensure that such processing is carried out in compliance with your rights and freedoms, and that the decisions made thereunder have no legal effect on you and do not affect you in any significant way.

‏In most cases, we base your marketing communications on your prior consent. You can change your mind and withdraw your consent at any time by:

‏- Accessing the unsubscribe link displayed in the messages you receive from us; or through
‏- Contacting www. using the contact details described above.

‏In certain situations, we can base our marketing activities on our legitimate interest in promoting and developing our commercial activity. In any situation where we use information about you for our legitimate interest, we take care and take all necessary measures so that your fundamental rights and freedoms are not affected. However, you may at any time request us, by the means described above, to stop the processing of your personal data for marketing purposes, and we will comply with your request.

‏For the defense of our legitimate interests
‏There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include:

‏- Web site protection measures against cyber attacks:
‏- Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;
‏- Measures to manage various other risks.
‏The general basis of these types of processing is our legitimate interest in defending our commercial activity, being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.
‏Also, in certain cases we base our processing on legal provisions such as the obligation to ensure the protection of goods and values ​​provided by the applicable legislation in this area.

‏How long we keep your personal data
‏As a general rule, we will store your personal data for 1 year. You may request us at any time to dele your information, and we will respond to such requests imediatelly, subject to the preservation of certain information, in situations where applicable law or our legitimate interests require it.
‏If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to some public authorities, requested by law.
‏We make sure that access to your data by third parties legally owned by private law is made in accordance with the legal provisions regarding data protection and confidentiality of information, based on contracts concluded with them.
‏In which countries we transfer your personal data
‏Currently, we store your personal data in CRM system with servers in the Netherlands, Ireland.
‏You can contact us anytime, and requre us to delete your data from our system.

‏How we protect the security of your personal data
‏We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, in accordance with industry standards.
‏To make payments we use the services of PayPal, BankTransfer, PayU payment processor. All our payments are secure.

‏Despite the measures taken to protect your personal data, we would like to point out that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, as there is a risk that the data may be viewed and used by third parties. unauthorized parts. We cannot be held responsible for such vulnerabilities of systems that are not under our control.

‏ What rights do you have?
‏The General Data Protection Regulation recognizes a number of rights in relation to your personal data. You are always welkome to ask us to remove your from our  data base and no longer receive any of our newsletters or emails with different promotions available.

‏Rights of third parties. We should not comply with a request if it would adversely affect the rights and freedoms of other data subjects.

‏Target rights and Access


‏You can ask us to confirm if we process your personal data; make available a copy of this data; to give you other information about your personal data, such as the data we have, what we use, whom we disclose, if we transfer them abroad and how we protect them, how long we keep them, what rights do you have , how can you make a complaint, where we got your data from, as long as the information has not already been provided to you through this information.


‏You may ask us to rectify or supplement your inaccurate or incomplete personal data.
‏We may try to verify the accuracy of the data before rectifying it.
‏Data deletion and restriction of data processing


‏You have the right to file a complaint with the supervisory authority regarding the processing of your personal data.

‏Without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any issues amicably.

‏We remind you that you can contact Medicarelax Holding Ltd. at any time, with the data protection by sending your request by e-mail to: cs(@) or office(at)

Medicarelax Holding Ltd. 3rd Floor, Wickham House 2, Upper Teddington Road Kingston, Thames KT1 4DY, United Kingdom

We as a rule, answer in 1 hour during working hours. Maximum 24 hours during end of the week, or simply call us: 07391023575

contact click here
or call us anytime